Shipping policy

Custom Baseball Lineup Cards – Shipping Policy

At Custom Baseball Lineup Cards, we work hard to ensure your order is produced accurately and delivered on time. This policy explains how shipping, delivery, and missing-package situations are handled.

1. Order Processing Times

All orders are custom printed. Typical production time is 1–3 business days, not including weekends or holidays.
Once production is complete, your order is handed off to the carrier for delivery.

Production times may vary during peak seasons or high-volume periods.

2. Shipping Methods

All orders are shipped via FedEx using the method selected at checkout.
Shipping options may include:

  • FedEx Ground

  • FedEx Home Delivery

  • FedEx Express services (when available)

Transit times are estimates provided by FedEx and are not guaranteed.

3. Tracking Information

Once your order ships, you will receive an email containing:

  • Your FedEx tracking number

  • A link to track your shipment

  • The address your package is being delivered to

It may take up to 24 hours for tracking updates to appear.

4. Delivery Issues (Marked Delivered but Not Received)

If your tracking shows Delivered but you did not receive the package:

  1. Check around your property, mailbox, porch, side door, garage, and any secure delivery locations.

  2. Confirm with neighbors or household members.

  3. Wait 24 hours — FedEx occasionally marks packages as delivered before final drop-off.

  4. Contact FedEx directly to report a missing delivery:

Please notify us if you still cannot locate your package.
We will assist by opening a trace with FedEx, but FedEx is responsible for investigating and resolving delivery issues once the package is in their possession.

5. Incorrect or Undeliverable Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is shipped to an incorrect address entered by the customer:

  • We cannot replace or refund the order.

  • A new order will be required.

If FedEx returns an undeliverable package to our print partner, we will contact you to arrange reshipment (additional shipping charges may apply).

6. Lost or Damaged Packages

If FedEx determines a package is lost in transit, we will work with them to verify the loss and then send a replacement order.

If a package arrives damaged, please contact us within 7 days with photographs of:

  • The damaged package

  • The damaged product

  • The shipping label

We will submit a damage claim with FedEx on your behalf.

7. Production or Printing Errors

If there is a printing mistake or quality issue:

  • Contact us within 7 days of receiving your order.

  • Provide photos of the issue.

We will work with our printing partner to correct the problem and send a replacement as covered under our product guarantee.

This does not include:

  • Typos or errors submitted by the customer

  • Low-resolution images

  • Customer-approved proofs

8. Returns

Because all lineup cards are custom-made, we do not accept returns.

Refunds or replacements are only provided in accordance with:

  • Our Refund Policy

  • Our Damage and Loss guidelines above

9. Questions?

If you need help with shipping or a missing package, contact us at:
📧 info@custombaseballlineupcards.com