Refund policy

Return & Refund Policy

We stand behind the quality of every custom lineup card we sell. Each order is made to your exact specifications using premium materials and careful attention to detail. Your satisfaction is our top priority.

Damaged or defective orders

If your order arrives with a manufacturing error, printing issue, or shipping damage, we will promptly reprint or refund your order at no cost to you. Please notify us within 7 days of receiving your shipment and provide photos of the issue to help us expedite the resolution.

Order accuracy guarantee

Every lineup card order goes through a thorough proofing and production process. If an error is made on our end, we will make it right—either by reprinting or refunding the product.

Custom orders are non-returnable

Because each lineup card is customized specifically for your team, we do not accept returns for reasons unrelated to quality, such as design changes, misspellings provided in your artwork, or incorrect information submitted by the customer.

Timely delivery promise

We work hard to ensure your cards are delivered on time for your season, event, or tournament. If we ever miss a guaranteed delivery window due to a production delay on our end, we’ll work with you to make it right.

Need help?

If you have any questions about your order, reach out:

• Message us through our website.
• Email us at info@custombaseballlineupcards.com.
• Call us at 404-824-3750.

We’re here to help and will do everything we can to ensure your experience is smooth and stress-free.